Returns & Exchanges
At Cool Shirtz, we want to make sure you love your gear, so we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or store credit.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place your items in their original packaging, ensuring all labels and tags remain intact to avoid processing delays.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Get Refunded
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing